Frequently Asked Questions (FAQ)

Last Updated: July 27, 2026

Welcome to the RG Fashion Closet FAQ page. We’ve answered some of the most common questions to make your shopping experience as smooth as possible.

1. Do you offer free shipping?

Yes! We offer FREE Standard Shipping on all orders within the United States. There is no minimum purchase required.

2. How long does shipping take?

  • Processing Time: 1–2 Business Days
  • Delivery Time: 3–5 Business Days

Most customers receive their orders within 4–7 business days from the date of purchase.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking information to monitor your shipment until it arrives.

4. Can I return my order?

Yes. We offer a 30-day return policy on eligible items. Products must be unused, unworn, in their original condition, and include all original tags and packaging.

5. Are returns free?

Yes. We provide FREE returns on eligible orders. There are no return shipping charges or restocking fees.

6. When will I receive my refund?

After we receive and inspect your returned item, approved refunds are processed to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days.

7. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

We’ll review your request and arrange a replacement or refund as quickly as possible.

8. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

9. Which payment methods do you accept?

We accept major credit and debit cards, along with other secure payment methods available during checkout.

10. Do you ship internationally?

At this time, we only ship within the United States.

11. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your complete payment information on our servers.

12. How can I contact customer support?

If you have any questions, we’re happy to help.

RG Fashion Closet

Email: info@rgfashioncloset.shop

Phone: +1 (316) 372-7784

Address: 201 E 21st St N, Wichita, KS 67214, USA

Our customer support team will respond as quickly as possible during normal business hours.